Terms of service
Terms and Conditions
1. Zone of Validity
1.1 The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.
1.2 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
1.3 A business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, is acting in the course of its commercial or independent professional activity.
2. Contractual Partner and Contact Details
The purchase agreement is concluded with:
ROYAL PAWS® Dog & Show Accessories, Hugo-Bertsch-Str. 38, 72459 Albstadt, Germany
Phone: +49 (0)7431 763552, E-mail: info@royalpaws.de
Prop.: Julia Braun, USt-IdNr.: DE363866757
3. Contract Conclusion and Correction Options
3.1 By placing products in the online shop, we make a binding offer to conclude a contract for these items.
3.2 You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process.
3.3 The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the "Order with obligation to pay" button.
3.4 Immediately after submitting your order, you will receive an automatic order confirmation by email, which lists the order again. An order confirmation does not constitute a binding contract on our part (for either party).
3.5 We reserve the right to carefully review your order within 3 days of receipt and either accept or reject it. In any case, you will receive a separate email regarding the next steps and decision. During the specified review period (3 days) and until the order is formally accepted, the contract remains provisionally invalid.
3.6 Only after receipt of the order confirmation via email will a binding contract be concluded between both parties.
4. Contract Language, Contract Text Storage
4.1 The language(s) available for concluding the contract: German, English
4.2 We will store the contract text and send you the order details and our Terms and Conditions in text form. You can view the contract text in your customer login.
5. Prices and Payment Terms
5.1 All prices listed in our shop are final prices in euros (€). In accordance with § 19 of the German Value Added Tax Act (UStG), no value added tax is charged and therefore not shown.
5.2 Prices are exclusive of shipping costs, which are shown separately for each product and during the ordering process.
5.3 The following payment method is generally available in our shop:
PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction is processed by PayPal immediately after you place your order. You will receive further information during the ordering process.
PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment options in their customer account. We have no influence on the availability of these payment methods; any other individually offered payment methods will affect your legal relationship with PayPal. Further information can be found in your PayPal account.
6. Delivery and Shipping Terms
- Processing fee: in the amount of 5,00€
- Shipping costs: equal to the originally calculated shipping costs
Redelivery will only take place after full receipt of the listed amounts. Payment must be made via PayPal.
6.8 Self-collection
We only ship via mail. Self-collection of goods is unfortunately not possible.
7. Retention of Title
7.1 The goods remain our property until full payment has been received. We retain title to the delivered goods until all our current and future claims arising from the purchase agreement and any ongoing business relationship (secured claims) have been paid in full.
7.2 Until full payment of the secured claims has been received, the goods subject to retention of title may neither be pledged to third parties nor transferred as security. The buyer must notify us immediately in writing if an application for the commencement of insolvency proceedings is filed or if third parties attempt to seize the goods belonging to us (e.g., by attachment). If the third party is unable to reimburse us for the legal and extrajudicial costs of an action pursuant to Section 771 of the German Code of Civil Procedure (ZPO), the buyer is liable for the resulting loss.
7.3 In the event of a breach of contract by the buyer, in particular in the event of non-payment of the purchase price when due, we are entitled, in accordance with statutory provisions, to withdraw from the contract and/or demand the return of the goods based on our retention of title. A demand for return does not automatically constitute a declaration of withdrawal; rather, we are entitled to demand only the return of the goods and reserve the right to withdraw from the contract. If the buyer fails to pay the purchase price when due, we must have unsuccessfully set the buyer a reasonable deadline for payment before asserting these rights. This applies only if setting such a deadline is not unnecessary under statutory provisions.
7.4 Until further notice pursuant to clause 4.c, the buyer is authorized to resell and/or process the goods subject to retention of title in the ordinary course of business. In this case, the following provisions shall apply in addition:
7.5 Products resulting from the combination, mixing, or processing of our goods are subject to retention of title to their full value, with us being considered the manufacturer. In the event that, in the case of combination, mixing, or processing with goods belonging to third parties, their ownership rights remain in effect, we shall acquire co-ownership in proportion to the invoice values of the combined, mixed, or processed goods. Otherwise, the same provisions apply to the resulting product as to the goods delivered under retention of title. The buyer also assigns to us, as security, any claims that may arise against third parties from the combination of the goods subject to retention of title with real property. We accept this assignment.
7.6 The buyer hereby assigns to us, as security, all claims against third parties arising from the resale of the goods or the product, up to the total amount of the final invoice agreed upon with us (including VAT), either in full or to the extent of our potential co-ownership share pursuant to clause 4.a. We accept this assignment. The buyer's obligations listed in Section 2 also apply with respect to the assigned receivables.
7.7 The buyer remains authorized to collect the receivables alongside us. As long as the buyer fulfills its payment obligations to us, there is no deficiency in the buyer's ability to pay, and we do not assert our retention of title by exercising a right pursuant to Section 3, we undertake not to collect the receivables. If we assert a right pursuant to Section 3, we may demand that the buyer disclose the assigned receivables and their debtors, provide all information necessary for collection, hand over the relevant documents, and notify the debtors (third parties) of the assignment. Furthermore, we are entitled to revoke the buyer's right to resell and process the goods subject to retention of title. If we assert a right pursuant to Section 3, we may demand that the buyer disclose the assigned receivables and their debtors, and that the buyer provide all information necessary for collection, hand over the relevant documents, and notify the debtors (third parties) of the assignment.
7.8 If the realizable value of the collateral exceeds our claims by more than 10%, we will release collateral of our choice at the buyer's request. The buyer is obligated to treat the purchased goods with care as long as title has not yet passed to them. In particular, they are obligated to insure the goods at their own expense against theft, fire, and water damage for their full replacement value (Note: only permissible for the sale of high-value goods). If maintenance or inspection work is required, the buyer must carry it out promptly at their own expense.
7.9 The buyer is obligated to treat the purchased goods with care as long as title has not yet passed to them. In particular, they are obligated to insure the goods at their own expense against theft, fire, and water damage for their full replacement value (Note: only permissible for the sale of high-value goods).
8. Transport damage
8.1 If goods are delivered with obvious damage in transit, please report such damage to the delivery driver as soon as possible and contact us immediately. Failure to report damage or contact us will not affect your statutory rights or their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.
9. Resale of Goods
9.1 Resale
The commercial resale of the goods is not permitted.
9.2 Right of Withdrawal from the Purchase Agreement (by the Seller)
We reserve the right to withdraw from the already concluded purchase agreement if we discover that the goods have been resold.
9.3 Consequences of Resale
We will reclaim the goods from the resale in question, which are subject to the existing, already concluded purchase agreement. The customer must return the goods to us immediately upon request. The customer is responsible for the shipping costs incurred. If returning the goods to us is not possible due to prior resale, we are entitled to compensation for the diminished value. Upon successful receipt of the returned goods, we will refund all payments received from you, including delivery costs (excluding any additional costs incurred because you chose a delivery method other than our cheapest standard delivery option), immediately and no later than fourteen days from the date of receipt. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees for this refund.
10. Right of Withdrawal
10.1 Consumers generally have a right of withdrawal. Detailed information on the right of withdrawal can be found in our cancellation policy.
10.2 The right of withdrawal does not apply to contracts for the supply of goods that are made to the customer's specifications or are clearly tailored to personal needs (e.g., custom-made items, etc.). (§ 312g Abs. 2 Nr. 1 BGB)
11. Warranty and Guarantees
11.1 Liability for Defects
The statutory liability for defects applies.
11.2 Claims for Defects
Claims for defects do not exist in the case of only minor deviations from the agreed-upon condition, only minor impairment of usability, natural wear and tear, or damage that occurs after the transfer of risk due to improper handling, excessive strain, or external influences.
11.3 Guarantees
Information on any applicable additional guarantees and their exact terms can be found with the product and on dedicated information pages in the online shop.
12. Liability
12.1 Exclusion of Liability
- Damage caused by improper use or handling of the products
- Damage caused by natural wear and tear
- Damage resulting from failure to observe the care instructions or operating instructions
- Damage caused by force majeure or unforeseen events
12.2 Special Notes for Dog Accessories
The products offered are intended exclusively for their designated use. The seller is not liable for damage caused by improper use, in particular by:
- Using products that are not appropriate for the size or weight of the animal
- Failure to observe safety instructions
- Unsupervised use of products by the animal
- Allergic reactions of the animal to materials
The customer is expressly advised that animals should always be supervised when using accessories.
12.3 Claims for Damages in Case of Delay
The customer's claims for damages due to delay or impossibility of performance are excluded, unless the seller has acted intentionally or with gross negligence, or unless a material contractual obligation has been breached.
12.4 Liability for Content
The seller assumes no liability for the accuracy, completeness, and timeliness of the information provided on the website. This applies in particular to product descriptions, images, and technical data, which serve only as approximate descriptions.
12.5 Liability for External Links
Our online shop contains links to external websites of third parties, over whose content we have no influence. The respective provider or operator of the linked pages is always responsible for their content. A permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of a legal violation. Upon notification of legal violations, we will remove such links immediately.
13. Data Protection
13.1 We process the customer's personal data for the fulfillment and execution of the contract.
13.2 Detailed information on the processing of personal data can be found in our privacy policy.
14. Dispute Resolution
14.1 The European Commission provides a platform for online dispute resolution (ODR), which you can find here.
14.2 We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board, but are generally willing to do so.
Important note: The online dispute resolution (ODR) platform will be permanently discontinued on July 20, 2025. Therefore, the submission of complaints via the ODR platform will cease on March 20, 2025. We are willing to participate in out-of-court dispute resolution proceedings before a consumer arbitration board.
The competent body is the Federal Universal Arbitration Board at the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, https://www.universalschlichtungsstelle.de/.
15. Final Provisions
15.1 The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.
15.2 Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
15.3 The place of jurisdiction for all disputes arising from this contract shall be the seller's place of business in the case of contracts with businesses.